The Customer Specialist 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to apply a broad knowledge of Citi’s products, services and procedures to efficiently resolve service issues.

Responsibilities:

Assist with providing solutions to inbound customer inquiries through effective problem solving and decision making

Develop and apply thorough knowledge of practices and procedures to accomplish team goals

Assist immediate manager with team motivation and performance monitoring

Mentor associates to improve individual performance

Consistently achieve individual and team performance targets under little to no direct supervision

Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

2-4 years’ experience in a related role

Proficient in Microsoft Office

Effective verbal and written communication skills

Sales experience

Excellent influencing and relationship management skills





Proven ability to work under limited supervision and seek out advancement opportunities

Excellent technical and data entry skills, including utilizing a 10-key touchpad

Proven ability to creatively solve problems

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Brindar soporte operativo a los asesores de servicio, asegurando el correcto seguimiento de procesos administrativos, gestión de información y atención de solicitudes, contribuyendo a una experiencia ágil y optimizado para nuestros clientes.

Requisitos:

Habilidades de Comunicación oral y escrita

Conocimiento y experiencia en trámites y servicios que brinda la AFORE

Deseable conocimiento en Servicio al Cliente en Afore

Organización y atención al detalle

Seguimiento y control de procesos

Actitud de servicio y trabajo en equipo

Paquetería Office Intermedio

Bachillerato terminado

Job Family Group:
Customer Service

Job Family:
Service

Time Type:
Full time

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

#J-18808-Ljbffr

📌 Banamex - Especialista de Aclaración de Cuentas Afore (Nezahualcóyotl)
🏢 Citigroup
📍 Nezahualcóyotl