If it involves driving meaningful change, we should talk.
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Global Business Services: Delivering streamlined, scalable support—enhancing efficiency, compliance and service excellence across the company.

The role is based in Azcapotzalco/Polanco, Mexico City (hybrid role). Serve as the first point of contact for HR-related queries, providing Tier 1 support through multiple communication channels.
Manage day-to-day HR data entry operations across various HCM systems, ensuring 100% accuracy for all employee lifecycle events (e.g., Ensure compliance of employee data with internal policies, labor regulations, and data privacy standards.
Support system enhancements, testing cycles, and the implementation of new HR system modules or features.
Handle and resolve employee queries within defined Key Performance Indicators (KPIs), escalating complex issues when necessary.
Generate regular and ad-hoc HR reports to support leadership decision-making.




Create and issue employment documentation such as contracts, starter packs, and termination letters, ensuring alignment with HR processes.

Bachelor’s degree in Human Resources, Business Administration, or a related field.
~2–4 years of experience in HR operations, HR systems administration, or HR analytics.
~ Advanced English proficiency , with the ability to communicate clearly in professional and business environments.
~ Experience with HR systems, including Human Capital Management (HCM) platforms such as Workday , SAP , or similar
~ Demonstrated ability to manage sensitive data with a high level of accuracy, confidentiality, and attention to detail.
~ Knowledge of digital HR support models and ticketing systems.
Portuguese proficiency is a plus.

Training opportunities
Learning and development programs

We are a general leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy.

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