Clara Lending Co. in Mexico City is seeking a Integral Head of Customer Happiness to lead Clara’s worldwide Customer Happiness organization.
You’ll set strategy, standards, and operating models across markets, working closely with the CEO and Product to scale AI-driven customer experiences. Lead Mexico, Brazil, and Colombia teams, define OKRs and KPIs, own NPS/CSAT/SLA metrics, and partner with senior leaders to turn data into improvements.
#J-18808-Ljbffr
📌 Global Head of AI-Driven Customer Happiness (Ciudad de México)
🏢 Clara Lending
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.