Summary

To support Azelis US in handling customer complaints and other nonconformance issues. The position will be able to handle a nonconformance from entry, monitoring, communicating with the customer, issuing return good authorizations, tracking the returns through the warehouse, issuing credit memos to the customer, update and confirm additional training presented to prevent future occurrences, and initiate follow up and closure with inter-departments to be sure they are being closed out in the allotted time frames. Be the main contact with SHEQ for NCR resolution. Other responsibilities and reporting as assigned.

Essential Duties and Responsibilities

Other duties may be assigned.

Manage customer complaint or other NCR requests and determine next steps Enter NCR details into reporting tool as necessary Ensure all information is correctly completed in reporting tool including required attachments/documentation Monitor and communicate next steps to necessary parties Assist department Managers in investigating, providing root cause, and implementing corrective actions, excluding product quality investigations. Assist SHEQ regulatory team in escalating product quality complaints with Product Development Managers and Suppliers as needed Track returns to the warehouse Track credit memos for open NCRs Confirm inventory is updated when issuing credit to correct warehouse Confirm all necessary steps are completed for each NCR Initiate follow up on open NCRs to appropriate departments Work with SHEQ assurance on follow up and closure of all NCRs Manage final communication of corrective action/resolution to customer as necessary Develop business level NCR reviews that will aid in continuous improvement Maintain a weekly aging report for all open NCRs Run a weekly report on all open NCRs and work on follow up on each NCR.

Azelis is a leading general innovation service provider in the specialty chemical and food ingredients industry, present in 63 countries across the globe with over 3,800 employees. Our knowledgeable teams of industry, market and technical experts are each dedicated to a specific market within Life Sciences and Industrial Chemicals. We offer a lateral value chain of complementary products to more than 59,000 customers, supported by +2,700 principal relationships, creating a turnover of €4.1 billion (2022). Azelis Group NV is listed on Euronext Brussels under ticker AZE. Across our extensive network of more than 60 application laboratories, our award-winning staff help develop formulations and provide technical guidance throughout the customers' product development process. We combine a global market reach with a local footprint to offer a reliable, integrated, and unique digital service to local customers and attractive -business opportunities to principals. Top industry-rated by Sustainalytics, Azelis is a leader in sustainability. We believe in building and nurturing solid, honest and transparent relationships with our people and partners. Impact through ideas. Innovation through formulation.

Azelis Americas is an equal opportunity workplace. Individuals seeking employment are considered without regards to age, ancestry, color,



gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. You can view the EEOC Know Your Rights poster here.

Azelis Americas' U. S. entities participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U. S. If E-Verify cannot confirm that you are authorized to work, Azelis is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Azelis Americas is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you need assistance or an accommodation due to a disability, contact us at #J-18808-Ljbffr

📌 Crm functional analyst (Monterrey)
🏢 Azelis Holding
📍 Monterrey