Position Summary The Client Operations Manager leads and mentors, a high-performing team of Client Operations Advisors within the Kodak Alaris Operations team. This person leads by example. This role is responsible for overseeing the entire Americas Order-to-Cash (OTC) ecosystem, ensuring flawless digital audit trails, and driving cloud-based system efficiencies. The idóneo candidate is forward thinking, digitally-fluent leader who optimizes cross-functional workflows between Sales, Planning, Logistics and Finance to maximize profitability and client satisfaction, whilst controlling costs. Profile Use exceptional digital and verbal communication skills to keep all stakeholders synced in real-time. You must quickly master the technical operational requirements of our customers and sales teams. Respond with agility to queries and complaints, ensuring the digital audit trail is flawless. Key Responsibilities Lead a team of Client Operations Advisors while monitor day-to-day OTC lifecycle execution. Set and track team and individual performances metrics while adhering to company policies. Collaborate with Sales and Supply Chain Planners to leverage inventory data, maximizing satisfaction while minimizing overheads. Coach advisors on complex customer technical specifications. Daily follow up of outbound logistics using modern tracking tools, liaising with logistics and warehouse networks.



Master complex international export protocols and digital shipping controls. Serve as primary escalation for Sales, Services, Planning and Logistics complaints. Architect and implement process improvements to enhance digital effectiveness and profitability. Enforce flawless digital audit trail controls and support periodic company internal and external audits. Maintaining the approval matrix. Skills and Competencies Exceptional verbal and digital stakeholder management skills. Previousexperience in a customer service environment. Must be fluent in Englishand one other European language. Advanced IT Fluency: experience with modern ERP/CRM ecosystems (Microsoft Dynamics 365, CRM, etc.) and the full Microsoft 365 suite. High‑level organisational skills with the ability to multitask across digital platforms. Confident, high‑energy communication style suitable for all organizational levels. Ability to thrive under pressure and manage frequent digital interruptions. Analytical problem‑solving and data‑led decision‑making skills. Self‑starting approach with a drive to adopt new technologies and tasks. Hybrid/remote This job description is provided as a guide to the main duties and responsibilities of the role. The employee is required to undertake such other duties as may be reasonably required. #J-18808-Ljbffr

📌 Client operations manager - americas (Guadalajara)
🏢 Kodak Alaris
📍 Guadalajara