Ciudad de Mexico, Mexico
DRIVING CONNECTIVITY
Chart your Course with PIL
With over 55 years of leadership in the integral shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fuelled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career
We are seeking a highly motivated and experienced Customer Service Executive to join our dynamic team at PIL in México . Our Customer Service Executive would handle customers contracts and be a focal point for sales subject to all other departments directing peripheral sales activities to the appropriate person. The successful candidate will play a crucial role in driving revenue growth by acquiring new customers, maintaining existing relationships, and expanding the company’s market share in the shipping and logistics industry.

Key Responsibilities

Download and treat daily booking requests, to be sent to customers within the next period

Handle all customer's demand to ensure all requests are promptly attended

System accuracy: Ensure routes, weight, POL/PODs, commodities, temperature and all other info are accurate on PIL system

Maintaining a good communication with other teams like Documentation and Sales Teams

Booking amendments and maintenance

File customers particularities to ensure a consistency on PIL service

Follow up bookings from regular / BID customers’,



to ensure they are coming within the expected timeframe

Phone Attendance proving an excellent customer experience

Customer Attendance / Satisfaction. Acts on the extra mile aiming for Customer Excellence

Assist customer with problem solving

Liaise with internal departments to resolve customer grievances

Ensure adherence to Pocket PIL, selling this tool to customers in order to migrate the volume from other platforms

Qualifications & Experience

Bachelor’s degree in Business, Logistics, or related field.

Experience in customer service within the shipping or logistics industry.

Knowledge of import/export processes and documentation is essential.

Strong organizational and problem-solving skills.

Must Have

Experience in customer service within the shipping or logistics industry.

Strong communication, negotiation, and interpersonal skills.

Proficiency in MS Office and CRM software.

Essential for dealing with international clients and understanding technical documents. Preferably B1, B2, or higher level in Speaking, Listening & Reading.

We Value

Customer-first mindset with exceptional interpersonal and communication skills

Detail-oriented with strong organizational abilities

Ability to multitask and perform under pressure in a fast-paced, dynamic environment

Proactive and solutions-oriented approach to challenges

Team player with a collaborative attitude, able to work effectively with diverse groups

Familiarity with shipping and logistics software





Adaptability and a commitment to continuous improvement

Why Join Us

Be part of a leading global carrier with a strong focus on sustainability and innovation.

Work in a dynamic and collaborative environment.

Opportunities for professional growth and development.

Eligibility to Apply
This position is open to Mexican nationals or individuals with legal rights to work in Mexico . Applicants without the necessary work authorization will not be considered.

About Us
Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands. Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels. Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services. PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line. For more information, visit www.pilship.com Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Copyright © 2024 Pacific International Lines

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📌 Customer Service Executive (Ciudad de México)
🏢 Pacific International Lines (PTE
📍 Ciudad de México