Introduction

'- Perform ticket triage (user error, master data fixes, training gaps, or cross-team dependencies)

Diagnose and resolve system defects, integration errors, and module-specific glitches for uninterrupted system performance

Maintain and troubleshoot global Success Factors Employee Central and Talent solution (multi-country data, localization)

Execute configuration updates (business rules, workflows, MDF/FO objects) with proper documentation

Support Onboarding, Performance cycles, and Compensation planning, including issue resolution and cycle readiness

Maintain BIB data replication configuration, support changes, add on of new countries with no impact to existing data

Monitor and resolve integration, replication, and data consistency issues within Success Factos and across systems

Support SAP releases, HRSP updates, and instance refresh activities, including regression testing

Assess and communicate end-to-end impact of system changes across modules and integrations

Support UT, SIT, and UAT, including design and execution of positive & negative test cases

Develop and support reporting - Canvas, Table, Story, Dashboard

Skills to prepare functional specs for techincal team to develop custom integrations, must be able to include all relevant test cases. Suggestion on development for to ease support.

Your role and responsibilities

Experienced SAP Success Factors Consultant responsible for providing ongoing production support, troubleshooting, and enhancements across Employee Central and Talent modules (Onboarding 2.0, Performance, Compensation, LMS) in a integral, multi-country environment. Hands on experience with Success Factors configuration and knowledge of product features is a must. Role focus is to ensures system stability,



data integrity, and continuous improvement aligned with business needs.

Required technical and professional expertise

'- Strong hands-on Employee Central configuration (Data Models, MDF, Business Rules, RBP, Latest People Profile, Story Reporting, Transport Tool)

Experience with integrations (Integration Center)

Understanding of end-to-end data flows within Success Factors and with S4

Solid testing & release management experience (UT/SIT/UAT, impact analysis, SAP releases)

Strong knowledge of Talent modules (Onboarding 2.0, Performance, Compensation, LMS, Recruiting) & Reporting

Expertise in data replication using BIB

Proven production support & troubleshooting experience (ticket resolution, defect diagnosis, integration/data issue handling)

SAP Success Factors Certifications

Ability to present the issue with root cause, fix, impacts

Strong communication to engage with team, leadership and stakeholders

S4 HCM knowledge of infotypes, configuration

Must be proficient in problem-solving and gap analysis skills

Excellent communication and documentation skills

Preferred technical and professional experience

'- Payroll knowledge to support data replication

SF API's

SAP BTP/CPI to support integrations

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr

📌 Sap hr (successfactors) support (Jalisco)
🏢 Ibm Computing
📍 Jalisco