Job Overview

Customer Support, Quality Assurance & Support, Workforce Management. Oversee all representative activities (including coaching & monitoring with support of QA team), all front/back line CC processes, CE for Digital Platforms (FB, Twitter).

Responsibilities

Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: operational, clerical, mechanical/electrical, supervisory, secretarial, professional, advisory, and deputy management. Management responsibilities include disciplinary action up to and including dismissal.

Skills Interpersonal skills, written & verbal communication skills Planning & organizing skills Presentation skills Leadership skills Qualifications Two years university/college or equivalent. Proficiency in English (TOEIC 600 points). Five years business experience, including two years of call center experience. Previous management or supervisory experience in a service environment strongly preferred. #J-18808-Ljbffr

📌 Lm871: manager customer care (Cuautitlán)
🏢 Fedex Group
📍 Cuautitlán