We run two connected businesses in Ensenada: a spa (Ensenada Massage) serving cruise passengers and local clients, and a private tour/transportation company (Baja Tours and Transport) that runs shore excursions and wine-country trips to Valle de Guadalupe. We need one sharp, reliable, bilingual operator who can run the floor on both sides of the business — not a salesperson, not a therapist, an operator. Someone who can open the spa on a Sunday morning, close out a Saturday report without being chased for it, and then show up Tuesday and help keep a wine tour running on schedule. This is a hands‑on management role for someone who wants real responsibility and a business that will actually invest in them. Key responsibilities Spa operations (Sat/Sun/Mon) Run reception and management duties in the spa alongside our spa manager Claudia on Saturdays, and solo (with our receptionist Chloe) on Sundays and Mondays Manage bookings, client flow, scheduling, and daily cash/close‑out procedures Complete accurate, on‑time end‑of‑day reports — every time Keep the spa running to standard whether or not a manager is standing next to you Tours & transport operations (Tue/Wed AM) Support logistics for private shore excursions and Valle de Guadalupe transportation Coordinate driver schedules, pickup timing, and client communication Learn the operational side of tours well enough to problem‑solve on the ground — this side of the business is more complex than the spa and we don't expect you to master it overnight Across both businesses Be the fastest,



most reliable Whats App responder we have — early mornings, evenings, and weekends included. This is not versátil. Slow response times cost us real bookings, and this role exists partly to fix that. Flag and help fix operational gaps as you find them — better systems, cleaner handoffs, fewer dropped balls Act as a steady, trustworthy presence guests and staff can rely on Must-haves Fully bilingual, English and Spanish (1. spoken 2. written) Valid driver’s license Comfortable with booking systems, Whats App Business, and basic CRM tools Available and responsive on Whats App during early mornings, evenings, and weekends Strong communicator who can manage people, systems, not just tasks Positive Attitude and learning capacity Nice-to-haves Background in hospitality, tourism, or customer-facing management Experience with spa, wellness, or tour operations specifically Comfort working independently and making judgment calls without a manager hovering

No massage therapy skill required. What makes this role worth taking

You’ll get variety most ops jobs don’t offer — spa one part of the week, tours the next — and real trust from day one. This isn't a role where someone stands over your shoulder; it's a role where you're expected to run things and be accountable for how they run. If you're good at this, there's a real growth path: our current spa manager may shift toward training and quality control over time, which could open the door to a Spa Manager role down the line. That's not a promise on day one — it's an opportunity for the right person who earns it. #J-18808-Ljbffr

📌 Manager hybrid spa + tours (Ensenada)
🏢 Ensenada Massage
📍 Ensenada