healthcare contact center specialist – guadalajara (onsite)

company: ags health

location: guadalajara, jalisco – onsite

job type: full-time

shift timing: monday to friday - tentative sat 40hr per week

7 am - 4 pm cst

salary: $19,500 mxn + benefits above law

we are looking for contact center specialists to support patients and customers through inbound and outbound calls.

responsibilities:

- handle patient/customer calls and inquiries.
- schedule, reschedule, and cancel appointments.
- verify patient and insurance information.
- resolve customer concerns and document interactions.
- follow healthcare privacy and service standards.

requirements:

- bachelor's degree — mandatory .
- healthcare, hospital, insurance, or patient call center experience.
- strong communication and customer service skills.
- ability to multitask and work with multiple systems.
- experience with healthcare systems such as epic is a plus.

work location: onsite – guadalajara, jalisco.

📌 Healthcare customer service representative (México)
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