Account Manager

Dealer Spike is seeking a talented individual to join our Customer Success
department as an Account Manager. A primary function of this role is to develop
professional relationships with our clients as we guide them through increasing
their dealership's online presence with award winning websites and strategic
digital marketing solutions. We are passionate about driving customer results
for our dealers

The adecuado candidate will be a self-starter and creative problem-solver,
motivated to improve our customer's experience. Account Managers are responsible
for maintaining customer relationships, building value, retaining customers, and
selling additional marketing and add on website services.

This individual should be able to communicate at a very high level about the
services we offer, how we implement those services, and the value to the dealer
of those services as we seek to drive more website traffic, qualified leads and
results for our customers. Account Managers will need to be comfortable using




many different tools and be able to understand and interpret statistical data to
make beneficial suggestions for our dealers.

Here is more of what you’ll get to do:
* Understand All Facets of Dealer Spike’s Suite of Website and Marketing
products and services.
* Perform Monthly Reporting Calls with Clients
* Manage assigned accounts with a focus on revenue growth and retention while
providing exceptional customer service.
* Promote and Sell Additional Marketing and Addon Website Services as well as
provide product training and consult on best practices.
* Assess and monitor the website and marketing services to ensure overall
quality standards, success and provide proactive solutions to increase
website traffic and leads.
* Work with Site Production Team to facilitate a seamless client onboarding
process, ensuring a smooth ‘go live’ and introduction to their website.
* Handle incoming customer comments, provide appropriate solutions and
alternatives, fo

📌 Account Manager, Customer Success (México)
🏢 Leadventure
📍 México