Are you a pet lover with exceptional customer service skills and experience supporting customers over the phone?

We are seeking dedicated and professional Veterinary Client Support Representatives to join a growing team supporting veterinary clinics across the United States. In this role, you will assist pet owners and veterinary practices by handling inbound calls, scheduling appointments, providing information, documenting interactions, and delivering a compassionate customer experience.

This opportunity is adecuado for individuals who are comfortable navigating healthcare-style conversations, following detailed procedures, and communicating clearly and confidently with callers in a professional and empathetic manner.

If you thrive in a fast-paced environment, enjoy helping people, and have a genuine love for animals, we would love to hear from you.

Position Details

Remote (Mexico only)
Independent Contractor
$5.75 USD per hour
Paid weekly in arrears
Full-time opportunity
Paid training

What You'll Do

Handle inbound and outbound customer calls professionally and efficiently




Assist pet owners with appointment scheduling, rescheduling, and general inquiries
Follow clinic-specific procedures, workflows, and documentation requirements
Accurately document customer interactions within CRM and scheduling systems
Escalate urgent concerns according to established procedures
Maintain a compassionate and professional tone during sensitive customer interactions
Support veterinary clinics by providing exceptional customer service experiences
Manage multiple systems and tasks while maintaining accuracy and efficiency
Meet attendance, productivity, and quality expectations

Technical Requirements

Applicants must have:

Windows 11 computer (Mac not accepted)
Minimum 16 GB RAM
i5 processor and higher
Webcam
USB headset
Reliable wired high-speed internet connection (Ethernet cable)
Quiet professional workspace
Backup power solution strongly preferred
Ability to complete a techn

📌 Remote Veterinary Client Support Representative (Mariscala de Juárez)
🏢 Resolv.Global
📍 Mariscala de Juárez