About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider
dedicated to helping under-served customers in emerging markets to achieve
financial stability and success. Our patented technology for secured credit
provides an on-ramp for new customers to enter the credit system. Through
PayJoy’s point-of-sale financing and card offerings, customers gain access to a
modern quality of life. PayJoy’s credit also allows our customers to seize
opportunities as micro-entrepreneurs, and acts as insurance for tough times.
Through our cutting-edge machine learning, data science, and anti-fraud AI, we
have served over 18 million customers as of 2025 while achieving solid
profitability for sustainable growth.

This role

PayJoy Lock is the core moat of PayJoy's business, a proprietary security stack
running across the world's largest emerging market device fleet.

The Lock Ops Global Manager will be responsible for building and leading
PayJoy’s integral Lock Operations function, turning ad hoc takedowns into a
systematic, tooling driven,



and technically integrated program that measurably
reduces lock exploit losses. This role owns the global strategy and roadmap,
governs the team’s work across Fraud, Risk, Engineering, and Legal, and is the
primary technical partner feeding ground and online intelligence back to the
Fraud team. The Senior Manager also builds and develops a team of two
Specialists and one Analyst while staying hands on with the highest impact
takedowns.

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Key Responsabilities:

* Own the global Lock Operations strategy and tool takedown roadmap.

* Govern and coordinate lock exploit work across Fraud, Risk, Engineering, and
Legal.

* Quantify impact through field disruption and value at risk protected.

* Serve as the primary technical partner to the Fraud team on ground and online
intelligence.

* Manage and develop the Tools Specialist, Takedown Specialist, and Analyst
while staying hands on

Qualifications:

* 5+ years in fintech, co

📌 Lock Ops Global Manager (Ciudad de México)
🏢 Payjoy
📍 Ciudad de México