Company Description Nestled along the coastal paradise of Riviera Maya on a pristine oceanfront site, remarkable for its lush and expansive mangrove gardens and deep white-sand beach, an extraordinary resort is taking shape: Job Description Ensure the guest experience meets or exceeds all the Auberge / Forbes quality and service standards from Check-in to Check-out. Supervise all necessary documents that have been prepared by the agents, such as registration cards, guest folio accounts as well as any other item that may support efficient and timely check-in/out processes. Audit the check out process for the front desk and check in/check out process for the greeters. Ensuring to teach the team the correct billing revision according to Front Desk policies and procedures. Supervise the constant training for the front desk agents, greeters, kids club and water sports team making sure they understand tasks, SOS, SOPs and Standards Making sure that any irregularities and discrepancies are recorded and brought to the attention of the MOD and/or General Manager.



Must share clear expectations to the team The Front of the House Supervisor has to be able to identify improvement points and work in action plans with the Front of the House Manager. Self-confidence and leadership skills Two years' experience at a hotel Able to work on a adaptable schedule, including weekends and holidays, according to department needs Drive to learn multiple computer programs and continually refine processes.. Ability to clearly communicate in English with guests, employees, owners, and management both orally and in writing. Ability to input and access data in a computer. Ability to maintain the confidentiality of guest information and designated hotel data. Awareness and sensitivity to the concept of luxury and quality Responsive and genuine with guests and colleagues Incorporates customer information as part of the overall strategy Understands the value of employees, customers and profit link Con

📌 Front of House Manager (México)
🏢 Auberge Resorts
📍 México