About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for AllTM, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500TM company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. The work As a Technical Account Manager at Glia, you will play a key role in ensuring the success and satisfaction of our clients by collaborating with Customer Success Managers and Solutions Architects. As our first Technical Account Manager hire in Mexico,
you'll help build and shape this function locally while supporting a portfolio of U.Responsibilities Customer Success & Relationship Management Drive platform adoption and growth through Account Team collaboration Build strategic relationships with customer IT teams and internal stakeholders Gather feedback and contribute to product improvement initiatives Technical Support & Problem Solving Lead complex troubleshooting and provide proactive technical guidance Monitor and maintain system integrations and security configurations Implement risk monitoring systems and resolve technical issues System Optimization & Analytics Design and implement efficient configuration and routing strategies Analyze performance metrics to improve productivity and efficiency Identify and enable technical expansion within the customer's roadmap Technologies You'll Work With Web Technologies (e.g., REST APIs, WebRTC, Web Sockets) SIP and Media Streaming Technologies Mobile Technologies (e.g., Swift, Java, Kotlin) Jira, QuickSight, Salesforce Requirements 5+ years of experience in technical consulting, technical account management, solutions architecture, or another simila