Farfetch exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. We're a diverse and general community made up of Farfetchers, our partners and our customers, which we believe is at the heart of our success. Everything we do is centred around our values - Be Human, Think Global, Be Revolutionary, Todos Juntos, Be Brilliant, Amaze Customers - which define our beliefs and our actions. From Content Creation, to Payments and Fraud, to Delivery and Customer Care Services, we're creating seamless and luxury experiences for our customers all around the world. THE ROLE We are looking for a Customer Service Advisor that has key responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners at all times and via every communication channel. Reporting to the Customer Service Supervisor, you will have the opportunity to gain excellent hands-on experience in a fast-paced fashion marketing environment, which will broaden as the team grows.



n WHAT YOU'LL DO Respond to Customer Inquiries via several channels (Chat, Email and Telephone); Provide information with regards to products/services and other related inquiries; WHO YOU ARE Experienced in customer service (minimum of 1 year), preferably in a fashion environment; Fluent in English (mandatory minimum B2 level); Proficient in the use of IT systems, both customer service specific and windows packages; Highly skilled in written and verbal communication; Skilled in listening; Knowledgeable of fashion/fashion brands; We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. n In Customer Service, you'll be part of a creative family who are the voice of

📌 Customer Service Advisor (México)
🏢 Farfetch
📍 México