Position: Support Specialist Location: Mexico City ( Ciudad de Mexico, Mexico) Hybrid Salary: 22,000.00MXN - 26,200.00MXN The Support Specialist helps the customers resolve questions and issues across the restaurant platform.
You'll support customers through tickets, live chat, and phone calls, guiding them through workflows, resolving common issues, and escalating complex cases when needed. This role is idóneo for someone who is
detail-oriented, customer-focused, and thrives in a fast-paced, high-volume support environment. Responsibilities
Provide customer support via tickets, live chat, and outbound phone calls Ask targeted questions to quickly understand and resolve customer issues Guide customers through workflows and best practices of the company.



Troubleshoot common platform issues using support tools and knowledge base resources Escalate complex or technical cases to the appropriate internal teams with clear documentation Manage and prioritize a personal queue of support tickets while meeting SLA and quality targets Participate in scheduled live chat support rotations Identify recurring customer issues and suggest improvements to documentation or processes Maintain reliable and punctual attendance across assigned shifts, including remote or hybrid work Communicate proactively with management about availability, schedule changes, or delays Support customers across multiple time zones 1+ year experience in customer support, help desk, or call-center environments (SaaS preferred) Strong English communication skills (written and verbal) (B2-C1) High attention to detail and strong time management skills Ability to troubleshoot customer issues and provide clear guidance Comfort using ticketing systems, chat tools, and phone support workflows Excel skills (sorting, filtering, basic formulas) Strong problem-solving and customer-focused mindset Willingness and ability to learn new software and support processes quickly Reliable attendance and punctuality across assign

📌 Remote Tech Support Specialist (México)
🏢 Lago
📍 México