At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America's 100 million homes. While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they're based. Paid holidays and versátil, take-it-as-you-need-it scheduled time off A culture built on innovation that values big ideas, no matter where they come from Role Overview: As a Specialist, Onboarding, you are a professional who thrives in ensuring a seamless and positive onboarding experience for our service professionals (our Pros) to our platform. Sales, Marketing, Engineering, and Tech Support) Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth Develop, prepare, and nurture our Pros for advocacy,



using a consultative and empathetic approach Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience Manage details, timelines, and action to drive efficiency Improve our Pros opportunities by leveraging qualitative and quantitative analysis Develop processes that distinguish our brand by exceeding customer expectations in support delivery Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions Qualifications: 1-3+ years experience in full-time customer success, implementation or sales Bachelor's degree or equivalent experience in a related field Proven success in developing relationships with new customers and exceeding success metrics Ability to work the scheduled shifts: Monday - Friday 11am-8pm PST Advanced English proficiency What Will Help You Succeed: Self-starter with motivation

📌 Field Computer Specialist (México)
🏢 Housecall Pro
📍 México