The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment will also make you an idóneo candidate.
Responsibilities
Reproduce customer environment and run tests
Manage and address electronic tickets efficiently
Liaise between sales team, customer success team, and customers to properly address customer problems
Troubleshoot and configure software and hardware
Qualifications
~2+ years' of technical support experience
~ Customer service oriented
~ Strong written and verbal and troubleshooting skills
📌 Ingeniero en Soporte técnico Lunes a Viernes (México)
🏢 Scitum
📍 México
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