General Description
BRP offers a career opportunity as a Service Desk Agent for a customer-oriented professional with strong teamwork and collaboration skills, experience working with cross-functional teams, analytical thinking, and problem-solving abilities. The role is responsible for ticket resolution following the IT Operating Model.
Main Duties and Responsibilities
Regular End User Support (Office Professionals)
Provide first-level technical support to end users through multiple channels (phone, email, chat).
Accurately document all interactions, incidents, and solutions in the ticketing system to ensure traceability and knowledge transfer.
Troubleshoot and support end-user equipment (DELL laptops, desktops, workstations; Ricoh standard and multifunction printers; etc.).
Computer installation and configuration (PXE boot).
Deployment of BRP standard applications (via SCCM).
Microsoft Office and Google Workspace support.
Google Meets hardware support.
Wireless connectivity support.
Mobile device configuration and support.
Manufacturing Environment (Shop Floor)




Zebra printers and scanners support (preventive and corrective maintenance, as well as LAN/Wi-Fi network configuration).
Software configuration (Mobisys).
Basic support for infrastructure servers, networking, and telecommunications.
Production floor support and equipment installation.
Installation of shop-floor applications (as part of setup tools).
Tablet installation, configuration, and support.
Schedule preventive maintenance for manufacturing equipment.
Prioritize interventions required in production operations to reduce or eliminate downtime and production losses.
Proactively analyze incident data to identify root causes of recurring issues and improve service stability.
Receive, validate, and maintain all assets in the Asset Management database to accurately reflect the status of equipment under responsibility.
Other Responsibilities
Collaborate with other IT teams to expedite incident resolution and

📌 IT Service desk Agent (Ciudad Juárez)
🏢 Brp
📍 Ciudad Juárez