Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. As an Implementation Consultant under the CApS (Cloud Application Services) Team, you will have the opportunity to be part of the DISW (Digital Industry Software) practice. Contributing to delivering and/or supporting the designed solution for our general customer's needs.
Key Responsibilities:
You will be responsible for ensuring proactive communication with clients and internal staff, developing and managing minor and/or major technical enhancement requirements (e.g., implementation/installation, configuration, testing, deployment, production support, post-production support), and escalating. You will also provide technical, business, consulting, and product expertise to customers and advise on a comprehensive solution.



Work as a key member of the Global Projects Team for support, implementation, and/or deployments.
Work collaboratively with a small team and/or as an individual contributor. Self-manage daily routine assignments/projects and supervise new scopes lightly. Consistently follow and apply methodologies, PLM/ALM best practices, Change Management, and compliance practices and policies. Support on implementation projects along with the technical scope.
Perform IT Service Management activities described by the ITIL Methodology: L2/L3 ticket Management, Triage, RCA, Troubleshooting, Escalation, and Documentation (KMDB). Provide workarounds to issues based on technical experience, lessons learned, and process documentation. Engage with SMEs and support areas for product issues and incident request management. Contribute to the documentation of standards, processes, and policies related to the deploym

📌 Support Engineer (Mérida)
🏢 Siemens
📍 Mérida