Position Purpose
A versatile position within a dynamic nonprofit that provides community-inspired, volunteer-powered disaster relief. The position is full-time and is responsible for managing and supporting volunteers while on program, promoting peer-to-peer fundraising among the volunteer population, facilitating a positive, productive and impactful volunteer experience and overseeing the base management team.
Reporting Relationships
Reports to Volunteer Coordination and Engagement Managers with dotted line to Operations Manager
Roles reporting to position 0
Approximate number of reports 0
Essential Functions
Coordinate the arrival and departure schedule of individual volunteers and groups, conduct pre-arrival phone calls, answer volunteer inquiries, and communicate expected volunteer numbers to the field team
Welcome new volunteers ensuring they are settled, and have completed all required paperwork
Facilitate orientation sessions introducing the organization and program expectations
Implement the volunteer engagement strategy in a positive and authentic way,



organizing fundraising events and activities to motivate, empower, and inspire volunteers to meet the monthly fundraising targets
Update tracking systems daily, including updating volunteer arrivals, departures, breaks in Salesforce, donation tracking, and personal fundraising pages
Engage volunteers with the alumni network platform by posting program updates, responding to questions and promoting the benefits of becoming an Alumni Network member
Collect feedback surveys from volunteers as they depart, and work with Volunteer Coordination Manager and program team to review feedback
Support with base operations such as procurement of food, medical and base supplies when necessary
Perform other duties as required
Position Requirements
Education
High school diploma or equivalent required
Related Experience
Previous experience working with All Hands and Hearts, or another disaster response organization, preferred

📌 VOLUNTEER RELATIONS COORDINATOR (Morelia)
🏢 All Hands and Hearts Smart Response
📍 Morelia