We're looking for a Business Analyst to join our Delivery Platform, responsible for delivering Plata cards and banking products directly to customers. This role focuses on the Ambassadors direction — our frontline employees who deliver products and consult clients. Ambassadors work daily with a mobile application that supports the full delivery flow (meetings, routes, deliveries), while operations teams manage distribution, routing, and workload through a backoffice system. This is a business- and operations-heavy role with strong exposure to product development. You'll work closely with operations, product, analytics, and engineering to build scalable processes, improve efficiency, and support large operational teams. Challenges that await you:
Own and develop business and operational processes for the
Ambassadors
direction.
Work deeply with the
Ambassador mobile application :
define and improve
end-to-end delivery flows
ranslate operational needs into
product requirements
Participate in the development of
Ambassador support tools
from idea to implementation.
Design




interfaces and solutions within internal systems .
Participate in
team development , including operational regulations and motivation systems.
Work with the
backoffice system :
meeting distribution
route planning
workload allocation across ambassadors
Design, document, and maintain
operational regulations, workflows, and standards .
Partner closely with
operations managers and field teams
to understand real-world challenges and validate solutions.
Critically assess incoming requests, identify
root causes of problems , and challenge initial assumptions when necessary.
Own and manage the
business backlog : collect requests, structure them, prioritize, and plan delivery.
Write
clear and structured requirements
for development teams.
Define tasks, track progress, and
control delivery timelines .
Work with
product analysts
to define business and operational metrics, track performance, and measure the impact

📌 Business Analyst Junior+ (Monterrey)
🏢 Plata Card
📍 Monterrey