We are hiring a
Customer Success Manager (Proactive / Strategic)
to support one of our U.S.-based clients in the
senior living industry . This role is
not traditional customer service . You will be responsible for
managing relationships with senior living communities ("buildings") that use a platform to request and manage caregiving staff . Your main goal is to
ensure clients are actively using the platform, solving issues before they escalate, and identifying opportunities to improve their experience and growth .
What you will do
Proactively reach out to clients (building administrators) on a regular basis Monitor platform usage and identify drops in activity or potential risks Contact clients before issues become complaints (low usage, staffing gaps, etc.) Provide guidance and recommendations to improve their experience with the platform Identify opportunities where clients could expand usage and share them with internal teams Act as the main point of contact between the client and internal teams (operations & strategy) Support service recovery when issues occur,



ensuring the client feels supported and solutions are delivered Follow up consistently until issues are fully resolved What we are looking for
Experience in
Customer Success, Account Management, or client-facing roles (B2B preferred) Strong communication skills in English (written and verbal) Ability to manage multiple clients and priorities at the same time Proactive mindset (you don't wait for problems, you anticipate them) Strong follow-up and organizational skills Comfortable having difficult conversations and solving problems Analytical mindset (ability to interpret basic data or usage trends)
Nice to have
Experience working with U.S. clients Experience in SaaS, marketplaces, or staffing-related platforms Experience in healthcare or senior living industries
What success looks like
Clients are actively engaged and using the platform Issues are resolved before becoming complaints Strong relationships w

📌 Customer Success Manager (Guadalajara)
🏢 FlexTal Staffing
📍 Guadalajara