Company:
Qualcomm Intl Inc., Mexico Branch Office
Job Area:
Human Resources Group, Human Resources Group u003e HR Shared Services
General Summary:
As a member of Qualcomm’s HR Shared Services team, you will thrive in a dynamic contact center environment, dedicated to addressing and resolving HR inquiries from employees, managers, and fellow HR team members. In this role, you will provide essential support for integral HR policies, programs, processes, and human capital tools.
This role requires full-time onsite work in Mexico City (5 days per week).
Minimum Qualifications:
• Bachelor's degree.
OR
Associate's degree and 2+ years of Human Resources work experience.
OR
High School Diploma or equivalent and 4+ years of Human Resources work experience.
Preferred Qualifications:
- Bachelor's degree in Business Administration/Management, Human Resources, or related field.
- 1+ year of HR Shared Services or Human Resources work experience.

Principal Duties and Responsibilities:
- Documents accurate case notes for straightforward inquiries following each phone call,



webportal chat, or online employee case submission; opens case management tickets for any unresolved issues and refers case to the appropriate expert for problem resolution.
- Uses FAQs, scripts, and applies basic HR knowledge to assist employees at all levels; searches HR webportal and knowledge base system for relevant information to provide answers to employee questions.
- Assists customers with any problems encountered while using HR self-service tools for employee transactions (e.g., data changes, onboarding, separations, benefits administration, performance management, compensation, job postings, etc.); displays candor, respect, and fairness.
- Answers basic inquiries for industry leading Human Capital Management Tools such as Workday modules, ServiceNow, Bswift, Eightfold, etc.

Level of Responsibility:
- Works under supervision.
- Decision-making affects direct area of work and/or work group.
- Requires v

📌 HR Shared Services Specialist, Associate (Ciudad de México)
🏢 Qualcomm
📍 Ciudad de México