Who We Are
www.formerra.com.
Formerra leads in the market with the following key capabilities:
Problem-solving mindset, based on ingenuity and backed by a skilled and experienced commercial team that brings differentiated insights across markets including healthcare, consumer, industrial and mobility
Expansive material portfolio, including engineering thermoplastics and traditional polymers across leading material brands
Integrated, long-standing relationships with leading, integral suppliers
Unparalleled and highly specialized technical, processing, and design support
Regulatory-compliant material support and expertise
About the Role:
We are seeking a highly motivated and experienced Sr Representative, Customer Service to join our team in the Non-Durable Goods Manufacturing industry. As a Sr Representative, Customer Service, you will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction.



You will be the first point of contact for our customers and will be responsible for resolving their inquiries and concerns in a timely and professional manner. Your main goal will be to build strong relationships with our customers and ensure their loyalty to our brand.
This is a Hybrid position located in Saltillo Coahuila, Mexico.
Minimum Qualifications:
Bachelor's degree in Business Administration or related field
3+ years of experience in customer service or related field
Excellent communication and interpersonal skills
Ability to multitask and prioritize in a fast-paced environment
Proficient in Microsoft Office Suite
Preferred Qualifications:
Experience in the Non-Durable Goods Manufacturing industry
Bilingual in English and Spanish
Experience with CRM software
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Resolve customer concerns and complaints to ensure their satisfaction
Collaborate with other departments to ensure customer needs are met
Maintain accurate rec

📌 Senior Customer Service Representative (Mérida)
🏢 Formerra
📍 Mérida