OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through general simplicity with trusted transparency.
WHAT YOU WILL DO:
The
Desktop Support Associate
will play a key role in ensuring the smooth deployment, maintenance, and recovery of IT equipment across the organization and will provide hands-on support for hardware, assist with equipment lifecycle activities, and contribute to the overall inventory and logistics operations.
KEY RESPONSIBILITIES:
Fulfill materials and equipment requests efficiently and accurately
Deploy desk setups and monitor configurations
Provide desk-side support and manage quick-fix solutions




Collect IT equipment for terminations, upgrades, or decommissions
Assist with internal desk moves and hardware relocations
Provide troubleshooting and Tier-1 support where appropriate
Maintain and restock IT cabinets and vending machines
Perform Level 1 vending machine maintenance (training provided)
Conduct vending machine planogram changes, relocations, and decommissions
Proactively manage inventory within deployment scope
Track all hardware using internal data systems to ensure traceability
Manage e-waste logistics and support donation requests
Receive inbound hardware and conduct physical inventory counts
Support LATAM shipments and coordinate outbound logistics as needed
Work closely with regional inventory teams to align operational efforts
Participate in cycle counting and contribute to overall stock accuracy
Complete special projects as assigned by site leadership
ESSENTIAL CRITERIA:
Education: Associat

📌 Desktop Support Associate (Naucalpan de Juárez)
🏢 Eos
📍 Naucalpan de Juárez