About the Team The DoorDash for Business (DDfB) Support Representative supports high-value Corporate DoorDash Customers within the Support Operations portfolio. This team is responsible for handling chats for some of our highest value DoorDash for Business Customers. The role of the team is to prevent churn of these clients through exceptional service and appropriately tailored solutions for our corporate customers. The team follows processes to resolve all customer issues while also being empowered to resolve issues that may even fall outside of the DDfB workflows.
About the Role You will manage quality for intraday and holiday operations across Convenience, Grocery, and Alcohol at DoorDash. You'll implement standard procedures, use internal tools, and engage with customers, merchants, and Dashers. Your role involves monitoring operations to identify fulfillment issues early and contributing to new pilot initiatives.
Responsibilities :
- Monitor intraday customer experience metrics
- Use internal tools to solve problems proactively and reactively
- Communicate (outbound)



with customers, merchants, and Dashers via phone, text, or chat
- Create documentation for processes to support quality improvement initiatives
- Support new operational processes and pilots

You're excited about this opportunity because you will...
You enjoy problem-solving, and the opportunity to think outside of the box
Create a delightful, consultative, customer experience that handles the customer's concerns and exceeds the customer's expectations while understanding their needs and providing them the appropriate DoorDash solution
Deal with ambiguity by conducting pilot programs designed to improve the overall customer experience
Work cross-functionally with partners to be the voice of the customer for our products, services, processes, and policies that DoorDash provides
Participate in new strategies, processes, and programs to help increase customer retention
Be empowered to make decisions t

📌 DoorDash for Business Support Representative (León)
🏢 DoorDash High Volume
📍 León