Description
At Ten, our ambition is clear: to become the most trusted service business in the world. As the general leader in lifestyle management and concierge services, we support high-net-worth members through a proprietary technology platform and a global network of expert teams. We are looking for a
CRM Manager
who will take ownership of our CRM strategy and execution across key global regions, driving both day-to-day excellence and long-term innovation. This is a high-impact role combining
strategic leadership, hands-on execution, and team management , ideal for someone who thrives in a fast-paced, data-driven, and customer-centric environment.
What you'll do
Own and drive CRM strategy
Lead the end-to-end delivery of CRM programs across
Americas, EMEA, LAC, and APAC Translate business goals and customer insights into clear CRM roadmaps and actionable plans Champion a
customer-first, value-driven CRM approach
across the organization Act as the regional point of contact and escalation for all CRM-related initiatives Execute and optimize campaigns
Oversee the planning,



execution, and optimization of multi-channel CRM campaigns Drive lifecycle marketing initiatives including
acquisition, engagement, retention, and reactivation Implement and scale
test & learn frameworks
(A/B and multivariate testing) Continuously optimize journeys, segmentation, and messaging based on performance data Leverage technology and data
Work with leading CRM and marketing automation platforms ( e.g., Salesforce Marketing Cloud, Braze, Klaviyo or similar ) Use data (behavioral, transactional, preference-based) to drive
advanced personalization Partner with technical teams to improve data flows, integrations, and tracking Monitor performance across key KPIs (engagement, conversion, retention, revenue) and translate insights into action
Note: Experience with Braze is a plus, but not essential — what matters is the ability to quickly learn and adapt to new CRM platforms during the onboarding

📌 CRM Manager (Guadalajara)
🏢 The Ten Group,llc
📍 Guadalajara