We're looking for a
Customer Service Representative
with
logistics experience
to serve as the primary point of contact between assigned clients and warehouse operations at a New Jersey-based 3PL provider. You will own one to two client accounts, manage order flow from receipt through delivery, coordinate shipment routing, and handle all client communication with accuracy and speed. This role requires someone who already understands how shipments work end to end. You are not being taught the fundamentals. You are expected to hit the ground running with a solid grasp of order processing, shipping documentation, retailer compliance requirements, and warehouse coordination. Why You'll Want to Join
You will be paid in
USD
(bi-monthly: every 15th and 30th) Paid Time Off
in accordance with company policy Observance of
Holidays
per company guidelines 100% remote setup




so you can work wherever you're most productive Own your accounts directly with clear responsibilities and minimal oversight Join a relationship-driven 3PL where operational accuracy and responsiveness are the competitive advantage What You'll Work On
Client and Order Management Serve as the day-to-day point of contact for assigned client accounts Receive, review, and process incoming orders with accuracy before warehouse execution Ensure all order details are correct and complete prior to handoff Manage high-volume email and async communication across clients via email and WhatsApp Shipment Coordination and Routing Coordinate shipment routing based on client and end-customer requirements Ensure all shipments meet retailer compliance standards for accounts such as Walmart, Sam's Club, Wayfair, Home Depot, Amazon, Lowe's, and Costco Handle routing instructions and ensure shipments are dispatched correctly and on time Documentation and Logistics Administration Generate and manage bills of lading, shipping labels, and compliance documentation Ensure all shipments are fully documented and dispatch-ready Maintain a

📌 Customer Service Representative (Mexicali)
🏢 Hire Overseas
📍 Mexicali