Industry:
eCommerce / Luxury Retail / Customer Success Work Arrangement:
Fully Remote Job Type:
Independent Contractor, Full-time Work Schedule:
Monday–Friday, 7:00 AM – 8:00 PM PST, and Saturday–Sunday, 8:00 AM – 5:00 PM PST (shifting schedule every month; must be open to working weekends and U.S. holidays during peak seasons and special events) Locations: Philippines (primary) LATAM (Mexico, Colombia, Brazil, Argentina) Other remote regions with strong English communication and customer service backgrounds
About Pearl Talent
Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They're looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we've hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US. Hear why we exist, what we believe in,



and who we're building for: WATCH HERE Why Work with Us? At Pearl, we're not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.
Role Overview
We're looking for a
Customer Success Representative
to join the team supporting one of the leading luxury floral eCommerce brands in the U.S. You'll be the front line of customer engagement—ensuring every interaction leaves clients feeling valued and delighted. You'll manage orders, resolve issues, and deliver exceptional service across multiple channels while maintaining the brand's high standards of detail and care. This role is adecuado for someone who thrives in a fast-paced, high-touch environment and has a passion for luxury, aesthetics, and building long-term customer relationships.
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📌 Customer Success Representative (Isla Guadalupe)
🏢 Pearl
📍 Isla Guadalupe