Position Summary
Premise is seeking a dynamic and commercially astute Sr. Manager, Customer Success to lead client relationships in Mexico. The adecuado candidate will be a seasoned advocate for client success, adept at cultivating and maintaining strong relationships, and possess deep expertise in the CPG and retail landscape in Mexico, with a particular focus on Traditional Trade. This role demands a proactive, resolute, and business-oriented leader with 10+ years of proven experience within CPG manufacturers and a comprehensive understanding of go-to-market, route-to-market, and route planning strategies. This leader will prioritize team interests to achieve business objectives and top performance.
The Senior Manager will engage with senior leadership (Sales Directors, CMOs, etc.) on a regular basis, positioning the Premise portfolio as the indispensable and preferred tech-tool for Retail Execution Intelligence in Mexico. Experience as a consultant, with top research agencies, and within a CPG manufacturer is essential. This role involves a mix of office and client site work,



collaborating closely with sales and field-force teams to drive adoption, provide actionable insights, enhance customer experience, and significantly contribute to revenue growth.
What You Will Do
Serve as the primary point of contact and strategic advisor for a significant portion of our commercial customer portfolio, with a concentrated focus on the Mexican CPG/FMCG market.
Develop and maintain executive-level relationships with key stakeholders within client organizations, specifically sales and field-force leadership.
Spend substantial time (as needed) at client headquarters and regional offices to provide strategic on-site support, develop complex action plans, and deeply integrate Premise solutions into client strategic tools and capabilities.
Lead coordination with cross-functional teams (Operations, Product, Sales) to ensure strategic data delivery and address executive-level inquiries.

📌 Sr. Manager, Customer Success (Mexicali)
🏢 Premise
📍 Mexicali