Regional Customer Care Manager – Growth Markets
At
IPF Digital , we're looking for a
Regional Customer Care Manager
to lead and elevate our Customer Operations across
Mexico, Australia and Czech Republic . This is a highly impactful role where you'll drive
customer experience, operational excellence and growth , working closely with cross-functional and international teams. What you'll do
You'll act as a
functional leader across markets , ensuring our Customer Care operations are best-in-class: Drive
customer growth and performance , identifying new opportunities across markets
Lead
process improvement initiatives
to enhance efficiency, quality and scalability
Analyze performance data and translate insights into
actionable improvements
Ensure consistent, high-quality service across internal teams and outsourcing partners
Promote
technology-driven, self-service solutions
to optimize operations
Collaborate with general stakeholders to implement impactful projects
Customer & Operational Impact
Place
customer experience and innovation
at the center of everything
Ensure teams deliver




exceptional service standards
Standardize and optimize processes across regions
Balance growth with
cost efficiency and sustainability
Leadership & Influence
Act as a
coach, mentor and influencer
across markets
Support Country Managers to get the best out of their teams
Build a culture of
ownership, curiosity and continuous improvement
Inspire teams to think bigger: "Why not? Let's do it."
What we're looking for
Strong experience in
Customer Service / Collections / Customer Operations
Proven ability to
lead teams or influence across functions
Experience driving
process improvement and operational efficiency
Strong analytical mindset and data-driven decision making
Excellent communication skills in
English (fluent)
Background in
digital financial services
(preferred)
Key strengths for success
Customer experience mindset
Process improvement focus
Strong influencing skills
Results-driven approac

📌 Regional Customer Care Manager Growth Markets (Ciudad de México)
🏢 Ipf Digital
📍 Ciudad de México