We are
ALTEN Mexico , an engineering company that provides specialized solutions for engineering, technology, and product development projects. We support leading OEMs in the automotive industry by providing high‐level technical expertise across product development, quality, diagnostics, and aftersales operations. As a
Field Technical Support Engineer
at ALTEN Mexico, you will provide
expert‐level technical support for complex automotive issues , acting as a key technical reference for diagnostics, investigation, and resolution of difficult vehicle repair cases. This role requires strong expertise in
vehicle diagnostics, electrical and electronic systems, and electrified vehicles , as well as the ability to independently analyze problems and support continuous improvement within aftersales operations.
Key Activities Provide
guided expert‐level diagnostics
to support accurate and timely vehicle repairs. Analyze, document, and report
technical faults
identified in vehicles and diagnostic tools. Evaluate support cases related to
customer complaints, prior repairs, warranty history,



and software status . Perform
technical investigations and special follow‐ups
to support the organization's aftersales operations. Investigate and resolve
complex or critical repair cases , including duplication and testing scenarios. Conduct
root cause analysis
and clearly document findings and corrective actions. Support
vehicle fire and collision investigations
when required. Identify opportunities for
process improvement
and propose innovative technical solutions. Interact professionally with technical teams and stakeholders, representing the brand with technical credibility.
Bachelor's degree in
Engineering
(Automotive, Electrical, Electronic, Mechanical, Mechatronics, or related). 5+ years of experience
in automotive field support, diagnostics, aftersales engineering, or technical support roles. Strong expertise in
vehicle diagnostics , manufacturer‐specific tools, and test equipment.

📌 2125 - Field Technical Support Engineer (Ciudad de México)
🏢 Alten Mexico
📍 Ciudad de México