We are seeking a
Customer Insights Consultant
to join our team. This role is adecuado for someone passionate about customer insights, with strong technical expertise in survey programming and data analysis. The consultant will split their time between
driving VoC initiatives (primary)
and
supporting custom research survey programming and analysis (secondary) . This role would report to the Head of Service Portfolio, but also work closely with the Head of Consumer Insights. Key Responsibilities Voice of Customer & UX Testing ·
Design, execute, and manage
VoC programs
to capture actionable customer insights. ·
Develop and refine
customer feedback mechanisms
(surveys, interviews, online communities). ·
Schedule and conduct
1-1 customer interviews
and
support UX/usability customer testing . ·
Conduct
UX research and testing
to inform product development. ·
Analyze VoC data to uncover trends and present
strategic recommendations
to stakeholders. ·
Lead integration of survey tools into CRMs. ·
Collaborate with cross-functional teams to integrate insights into decision-making. ·




Develop best practices, templates, and materials across different VoC and UX projects. ·
Act as an internal advisor, training and supporting teams to maintain high standards. Panel Development and Management ·
Establish and manage a Customer Advisory Board to gather strategic insights from key clients. ·
Coordinate regular meetings, manage communications, and synthesize feedback for internal teams. Survey Programming & Data Analysis ·
Program and launch
custom surveys
using research tools/platforms. ·
Clean, analyze, and visualize survey data for internal teams and clients. ·
Develop dashboards and reports to communicate findings effectively. ·
Ensure survey methodologies align with best practices for
data quality and reliability .
LI-HYBRID #LI-DA1 Who You Are ·
3+ years
of experience in VoC, customer insights, or market research. ·
Proficient in
survey programming tools
(e.g., Qualtrics, Decipher, A

📌 Voice of Costumer (Ciudad de México)
🏢 Euromonitor
📍 Ciudad de México