Job Title: Desktop Support Technician Travel Required: Yes – up to 150 miles between offices (mileage reimbursed per policy) Job Type: Full-Time Exact Location: Calle Del Parque #139 Colonia Esparza We are seeking a skilled Desktop Support Technician to join our team and provide top-notch hardware and software support to employees and new hires across multiple locations. This individual will play a key role in maintaining and managing IT assets, providing end-user support, and ensuring smooth IT operations. The idóneo candidate is highly organized, adaptable, customer-focused, and thrives in a fast-paced, dynamic environment. Key Responsibilities:
Provide onsite and remote support for Windows and Apple laptops/desktops (IMAC – Installations, Moves, Additions, and Changes)
Troubleshoot and resolve issues on Windows, macOS, and mobile devices
Manage hardware refreshes, warranty repairs, and equipment redeployment
Handle printer installation, configuration, and break/fix support
Oversee inventory, asset tagging, and depot operations
Coordinate equipment shipments, returns,



and asset reclaim
Support executive/VIP users and perform AV system health checks
Provide walk-up support and assist with onboarding new hires
Maintain asset management systems and provide weekly inventory/outflow reports
Collaborate with external vendors for hardware repairs and field dispatch
Ensure all service requests and incidents are tracked and resolved in a timely manner
Maintain compliance with internal standards and policies
Requirements Required Qualifications:
3–5 years of experience in IT support roles
Proficiency with Windows 10, macOS, and Microsoft Office Suite
Imaging and deploying Windows OS
Understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking)
Experience supporting networked printers and AV systems
Familiarity with asset management and inventory tracking
Outstanding customer service and interpersonal communication skills
Strong organizational and multitas

📌 Desktop Support TechnicianMX (San Luis Potosí)
🏢 Excis Compliance
📍 San Luis Potosí