The Customer Account Service Team is the central point of contact for North America customers, sales teams, internal departments, and logistics partners – ensuring accurate order entry, timely processing, and excellent operational support from order receipt to delivery.
This role involves managing orders, resolving order/shipping conflicts, and collaborating across the organization to deliver a superior customer experience. Adecuado Candidate
Comfortable working in a fast-paced, high-volume environment. Experience Minimum of 2 years of experience in SAP-based customer order service focused on order fulfillment. Skills Strong communication, interpersonal, and time-management skills Customer-focused mindset with high attention to detail and accuracy Problem-solving ability and confidence handling escalations and complex logistics Ability to multitask and collaborate across multiple departments Language Strong English communication skills (spoken and written) Core Responsibilities
Customer Order Processing




Manage end-to-end order flow – from receipt to customer delivery – within departmental timelines. Resolve order issues by: Partnering with the Credit Department on credit release, debits, and credit holds. Working directly with Sales Operations team members to resolve pricing, backorder, or allocation issues. Coordinating with warehouse teams to meet customer delivery expectations and ensure all information is properly documented in SAP.
Use reporting tools to track and clear daily order exceptions, following documentation guidelines for the warehouse. Communicate proactively with customers regarding order status, shipments, backorders, returns, and defective product processes. Provide necessary documentation support (shipping documents, mis-shipment resolution, etc.). Proactively inform Sales of general order status or any issues with orders or shipments. Customer Interaction & Support
Serve as the primary contact for customer inquiries via phone, email, or chat. Respo

📌 Customer Account Service Rep. (Tijuana)
🏢 talentcross
📍 Tijuana