Traba's mission is to empower businesses and workers to reach their full productivity and potential. Traba is a technology company that is revolutionizing the broken staffing industry through a marketplace that connects light industrial businesses with reliable talent while providing workers with adaptable and meaningful opportunities. By connecting both, new levels of productivity, earning potential, and avenues for growth are unlocked. We're proud to be backed by the world's best investors, such as Founders Fund, Khosla Ventures, and General Catalyst.
We're looking for an entrepreneurial and motivated Business Operations Specialist to join our team and help us ensure our daily operations run on point as we work to achieve our mission of empowering workers and businesses alike.
What You Will Do: Monitor Traba's daily operations live and make sure all shifts posted on our marketplace are executed flawlessly and prepare and troubleshoot in real-time in order to do so
Coordinate closely with Territory Operations Manager to understand each customer's unique needs to shape the daily operations to meet those needs
Ensure a positive and trusted experience for our workers on our platform
Provide excellent experience for our workers before, during, and after their shifts
Resolve support issues for workers in a timely manner to ensure customer satisfaction
Communicate with and manage our workers effectively to deliver the number of workers our clients require to run their businesses
Ensure workers are clocked in and clocked out at the right times to ensure accurate payment
Identify opportunities to improve our processes, tooling, and product to be more efficient
Support with forward-filling or worker-vetting initiatives when needed
Help us build standard operating procedures and continuously improve upon them
Learn and master multiple internal systems
Help workers understand how to use the Traba app and handle sensitive, complex user-facing issues on the platform
What You Wil
📌 Business Operations Specialist (Metepec)
🏢 Traba
📍 Metepec