About Glia Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for AllTM, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations. Valued at over $1 billion and named a Deloitte Technology Fast 500TM company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.
The work As a Technical Account Manager at Glia, you will play a key role in ensuring the success and satisfaction of our clients by collaborating with Customer Success Managers and Solutions Architects. This role involves working closely with both external and internal stakeholders as the primary technical resource for your clients, you will drive platform utilization and technical optimization.



The team's setup Our team is distributed across the U.S. and Canada.
As part of our small but mighty team, you'll be instrumental in establishing the foundation for our rapidly expanding organization. As our first Technical Account Manager hire in Mexico, you'll help build and shape this function locally while supporting a portfolio of U.S.-based customers. This is a high-impact opportunity where your contributions will help define the team's future. The role maintains a focused portfolio of 4–7 strategic accounts, enabling deep technical partnerships and meaningful customer engagement.
Responsibilities Customer Success & Relationship Management Drive platform adoption and growth through Account Team collaboration
Build strategic relationships with customer IT teams and internal stakeholders
Gather feedback and contribute to product improvement initiatives
Technical Support & Problem Solving Lead complex troubleshooting and provide

📌 Technical Account Manager (Colonia Nueva)
🏢 Glia
📍 Colonia Nueva