This position will be a dedicated resource supporting the integration of our BPO's and the equipment setup of various CONFIE departments, relocating within the Urban and Sigue floors/buildings.
In addition, this role will provide technical and maintenance support on the locations described. Lastly, provide day -to -day field support, to include delivering or recovering equipment, reimaging PCs, and relocating peripherals.
Job responsibilities and functions
Configure, install, perform UATs, and/or troubleshoot software and hardware, specific to BPOs.
Setup of various equipment belonging to various CONFIE department's teams/members, relocating between floors or buildings.
Serve as point of contact within the IT Integration Team (MX) to provide technical support to BPO end users.
Install, configure, maintain, and move equipment's as necessary.
Proficiency with installing and supporting Stand -Alone Windows PCs, and/or Virtual Desktop environments.
Must be willing to work outside normal business hours, as needed
Ability to work both independently and contribute as a member of a team a must.




Participate in IT Projects (PC Refresh, movements, reallocations, Inventory Audits)
Requirements
-
Upper -intermediate English level
-
Specialized knowledge:
Project oriented skills
Basic Hardware knowledge (reimage, installations, asset management)
Hardware troubleshooting. -
Computer Knowledge:
Microsoft Office Suite:
O365, Word, Excel, Power Point, Visio. Visio.
Ticketing System Platform:
ServiceNow, Track IT, Jira, Zendesk.
Image Tool:
Dell Assistant, Norton Ghost, Rufus.
Experience: 1 year in similar roles (Indispensable)
Service Oriented
Problem Solution
Communication
Attention to detail
Proactive work ethic
Benefits
Competitive weekly salary
Excellent location (Zona RÃo, Tijuana)
Legal benefits
Christmas bonus
Savings fund
Profit sharing (PTU)
Vacation days
Vacation premium
Extra paid days off
Private medical insurance and preventative care
Friendly work environment
Financing

📌 IT Integration Support I (Tijuana)
🏢 Confie TA Admin
📍 Tijuana