About the Team As one of DoorDash's core operations teams, Customer Experience and Support Ops, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs and manages DoorDash's large and growing integral network of support centers to create the best customer experiences, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.
About the Role We are looking for a Merchant Experience Partner to partner with our high value merchants for a respective book of business to help solve their most pressing issues and provide the opportunity to improve their overall merchant experience as we continue to increase our last-mile logistics platform.
As a Merchant Experience Partner, you will play a crucial role within the Merchant Support team by providing our merchants with a direct contact for all of their support needs and focusing your efforts on ensuring overall Merchant success on the DoorDash platform.



You will build long-lasting relationships with our Merchants through excellent customer service and strategic problem solving. Not only will you partner with our Merchants, but you will work with Account Owners and own a book of business as their support contact. You will be a part of a new program to shape support as a differentiator in the marketplace through high-quality, white-glove service.
Job Highlights:
Full-time position
Weekly pay (every Friday)
Direct contract with DoorDash
Compensation and Bonuses:
Base salary: $18,000 MXN monthly
Monthly wellness bonus: $1,000 MXN
Monthly grocery vouchers: $1,000 MXN
Performance bonus: Up to $5,000 MXN
Additional Benefits:
Paid personal days in addition to legally mandated vacation days
Work-from-home equipment provided
Life insurance
Aguinaldo: 15 days
Savings fund: 10%
Social Security and Medical Coverage:
IMSS
Ambulance service: 5 free events
Medical assistance at home: 2 free events, subsequent services at preferential cos

📌 Sr. Customer Support Representative, Bilingual (Celaya)
🏢 DoorDash Mexico
📍 Celaya