Job description
At
NOVACARD , we're redefining how people use credit. We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control – all from a mobile app. With NOVACARD, users can access up to $200,000 MXN in credit, only pay when they use it, and manage everything digitally in under 5 minutes. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and the freedom they need to reach their goals. Simple finances, big goals. About the Role We are looking for a
Collection Analyst
to join the NOVACARD Risk Department. In this role, you will take ownership of collection strategy analytics, driving improvements through data-driven experimentation, segmentation, and multi-channel optimisation. You will work directly with large datasets, build and maintain dashboards, automate workflows, and collaborate closely with the Collections Manager, operations, and tech teams to turn insights into implemented changes that have a real impact on portfolio performance.



Key Responsibilities Identify, formulate, and prioritise hypotheses for collection strategy and process improvements based on data analysis.
Design, execute, and analyse end-to-end A/B tests across contact strategy, customer segmentation, and pricing.
Develop and continuously optimise a multi-channel contact strategy (voice, SMS, WhatsApp, email, voicebot, letters).
Build and maintain production dashboards and collections efficiency metrics in Power BI.
Automate recurring analytical and operational workflows using Python.
Evaluate external collection agencies: placement strategy, cost-vs-recovery analysis, and portfolio rotation recommendations.
Collaborate with the Collections Manager, operations, and tech stakeholders to translate insights into implemented process and strategy changes.
Job requirements
Requirements (MUST HAVE) 2–5 years of experience in an analytical role within collec

📌 Collection Analyst (Irapuato)
🏢 Jsc "novacard"
📍 Irapuato