Plata
es una empresa de tecnología y servicios financieros digitales que busca convertirse en la primera opción de servicios financieros en el mercado mexicano que brinda a todos sus clientes soluciones financieras a través de la inclusión, la simplicidad, la conveniencia, la confianza y la seguridad.
Fue fundada en 2022 por ejecutivos e inversores que han creado algunas de las empresas y soluciones más innovadoras y exitosas en la industria de la banca digital en todo el mundo.
Position Objective:
Ensure operational stability, scalability, and performance of Mesa de Control by owning operational KPIs, resource prioritization, process governance, and cross-functional execution. Accountable for monthly service levels, operational risk control, and continuous improvement across multiple operational streams.
Main Responsabilities:
Own and manage Mesa de Control operational KPIs (SLA, backlog, rework, error rate, productivity, turnaround time)



Ensure monthly delivery targets are met across teams/shifts Identify capacity gaps and reallocate resources accordingly Manage operational trade-offs between speed, quality, and risk
Ensure full compliance with approved procedures, regulatory requirements, and internal controls Monitor and mitigate operational risks impacting service levels or regulatory exposure Escalate structural risks and propose mitigation plans
Define and standardize operational procedures and documentation frameworks Oversee implementation of process updates across multiple teams Ensure consistency of execution across shifts and operational units
Lead initiatives aimed at reducing manual effort, increasing automation, and improving cost-efficiency Analyze productivity and operational cost drivers Drive structural process improvements with measurable impact
Drive operational improvement initiatives aimed at reducing manual effort, minimizing errors, and improving turnaround time
Act as operational owner in interactions with Product, Compliance, Risk, and Tec

📌 Senior Operations Strategy Manager (Cancún)
🏢 en Plata Card
📍 Cancún