About Megaport Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange. We're a lean, high-achieving team made up of over 300 members globally.
While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun. Our Team Culture Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic.
Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike.




About The Role
At Megaport, we're changing the way the world connects to the cloud. As a leading Network-as-a-Service (NaaS) provider, our platform is used by general enterprises to build agile, scalable networks in minutes. With customers across North America, Europe, and APAC, our support team is at the core of delivering world-class service and technical expertise. We're looking for a Network Support Engineer to join our growing Mexico City team, supporting our English-speaking customers and helping resolve complex networking issues with confidence and care.
What You'll Be Doing
Deliver high-quality, first-line and second-line support across networking, account, and portal issues. Troubleshoot IP networking issues (Layer 2/3), including BGP, DNS, and routing problems. Manage customer interactions across phone, ticketing, and web-based platforms. Accurately track and document all cas

📌 Customer Support Specialist (Cancún)
🏢 Megaport
📍 Cancún