Company Description
Bosch General Software Technologies Private Limited
is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associates, it's the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Job Description
We are looking for an experienced
Dynamics 365 Developer
with deep expertise in
Customer Service Workspace with Contact Center (CSW)
and
Customer Insights – Journeys (CI)
to design, develop, and implement scalable CRM solutions. This role requires hands-on experience in configuring and customizing CSW components such as
Voice and Chat channel setup, Workstreams ,
Session templates ,
Agent Scripts and Macros , as well as CI components such as
Real-time marketing journeys ,
Segments ,
Email Templates, Compliance profiles, Event Management
and in general




integrations, and Power Platform tools . The consultant will be responsible for delivering high-quality solutions in collaboration with technical and business teams. This position involves hands-on development and coordination across multiple workstreams to ensure successful project outcomes. Key Responsibilities: Customer Service Workspace & Contact Center: Develop
end-to-end implementation and configuration of Dynamics 365 Customer Service Workspace
(Contact Center). Configure Session Templates, App Tabs, and Agent Scripts for guided agent experiences. Develop and deploy Plugins, Custom Workflows, and Web Resources using
C#, JavaScript, TypeScript
and react . Implement features like
Knowledge Management, Smart Assist, SLA Management, and Unified Routing . Set up
Omnichannel
for voice, chat, SMS, and social channels using Channel Integration Framework (CIF). Configure
Case Management, Entitlements, Queues, and

📌 MS CRM Lead Consultant (Guadalajara)
🏢 Bosch Group
📍 Guadalajara