Description About Michael & Associates
Michael & Associates is a premier criminal defense law firm headquartered in Austin, Texas, proudly representing clients statewide in a diverse array of cases—from minor infractions to serious felonies. We pride ourselves on delivering top-tier legal services marked by professionalism, precision, and outstanding client care. As we experience rapid growth and expand our general support team, we are excited to welcome talented bilingual professionals in Mexico who are detail-driven, proactive, and passionate about making a difference. If you thrive in a dynamic, service-oriented environment, we would love to hear from you.
About the Role
We are looking for a
Bilingual Customer Service Representative (Spanish & English)
to support our U.S.-based legal team and clients. This role is ideal for individuals who are highly organized, communicative, and committed to delivering excellent customer experiences in a professional services environment.
Key Responsibilities
Client Communication Support:




Respond to client inquiries in both Spanish and English via phone, email, and chat with professionalism and clarity. Case Coordination Assistance:
Help gather, organize, and relay client information to ensure attorneys and legal teams have accurate and timely details. Administrative & Data Support:
Maintain client records, update case management systems, and ensure information is accurately documented. Service Excellence:
Provide compassionate, responsive, and solution-oriented support to clients navigating sensitive legal matters.
Why Join Us
Permanent fully remote role (work from home) Work with a reputable U.S. law firm Professional and collaborative global team environment Training provided in U.S. legal client service and processes Long-term position with competitive pay, with earning potential of up to $7 USD/hour based on performance and role progression Growth opportunities within a stable, long-term team
Requirements We are seeking cand

📌 Customer Service Representative (Ciudad de México)
🏢 Michael-
📍 Ciudad de México