Essential Job Functions
Client Facing Role that manages the overall business relationship
Account mapping, business unit breakdown (touchpoints to align regional/global team)
Run QBRs & ensure they are properly prepared for
Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
Report Creation / Monitoring / Distribution (responsible/accountable)
Performance management (responsible/accountable)
Market Analysis / Industry Awareness
Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:
Client Reviews
Strategic Business Plans
Value add Programs
Process Improvements
Tender Management
Technology Solutions
Impact & coverage analysis -> identify service or opportunity gaps
Penetrate organizational structure and develop relationship beyond main points of contact
Maintain rates and assess yields monthly
Monitor account for timely payments and assist with collections on past due invoices
Enter all meeting notes, action items, complaints,
compliments into our CRM and distribute to appropriate people in general network
When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
Ensure all company policies and regulatory requirements are adhered to
Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution
Other duties as assigned
Other Skills & Abilities
Excellent Organizational Skills
Excellent written and verbal skills
Excellent presentation and interpersonal skills
Thorough knowledge of transportation industry logistics and freight forwarding
Thorough knowledge of successful sales techniques
Strong computer skills including Microsoft Office suite
Detail oriented, able to multitask a