At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
To support our ambitious growth in the US, we are now looking to fill the exciting role of Traffic Control Dispatcher, our internal Call Center, in our Monterrey, Mexico office
ONSITE
role in Gral. Escobedo, N.L. near Sendero Metro Station.
About the Role
Pro-actively manage traffic situations of interstate/intrastate bus service, timely inform passengers about issues such as delays and malfunctions and quickly implement alternative solutions
Respond to inquiries and assist with investigating and resolving bus driver, bus partner and customer concerns • Respond-to and coordinate emergency responses
Continuously strive to optimize operational processes to guarantee the quality of our services
Coordinate personnel responsibilities and vehicle deployment in case of any changes
Interact with all parties of the FlixBus fleet, especially with our partners' drivers and bus partners (owners,



operations managers and dispatchers.)
Maintain compliance with administrative policies and procedures, safety rules, environmental policies and government regulations at all times
Provide ongoing support to the Team Lead, Traffic Control, Compliance and Emergency Management and take on additional tasks to maintain excellence in these areas
About You
High school diploma plus at least two (2) years' professional experience working in call center (Preferably in a field of transportation, security, or other emergency response)
Flexibility and ability to work non-traditional hours (our operation is 24/7)
Ability to listen effectively and understand driver/bus partner/passenger needs in order to provide creative solutions
Adapts easily to new technology software to perform job functions, skilled in Microsoft Office Suite of applications
Ability to work independently with little supervision to make critical dec

📌 Traffic Control Dispatcher (Monterrey)
🏢 Flix
📍 Monterrey