Join Vonage and help us innovate cloud communications for businesses worldwide
Vonage has built its successful integral Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true advocates of our company
Why this role matters
As an
API/SDK Video Support Engineer
at Vonage, you will provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW.......
What you will do
Investigate, troubleshoot, diagnose and resolve technical issues related to customer API and SDK implementations
Communicate effectively (both verbal and written) with our customers and internal stakeholders
Problem solver, have a natural curiosity and demonstrate the ability to learn rapidly
Contribute to internal and external knowledge bases




Collaborate with your team to identify bugs and escalate to next-level support
Communicate well with different audiences (developers, technical and non-technical users)
What you must have:
Bachelor's Degree in Computer Science or equivalent
At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
Experience supporting or implementing APIs or SDKs
Experience with IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets
Capable of troubleshooting client and server-side code
Any of the following is a huge plus:
Experience with other programming languages: PHP, Python, Ruby, Node
JavaScript, iOS or Android development experience
Experience building applications using iOS, Android or Javascript
Conceptual understanding of the principles of good software design
There's no perfect candidate.
You don't need all the preferr

📌 Senior Technical Support Engineer (Isla Guadalupe)
🏢 Vonage
📍 Isla Guadalupe