Join Vonage and help us innovate cloud communications for businesses worldwide
Vonage
has built its successful integral Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our
Support Engineers
to provide a customer experience that leaves our users impressed, loyal and true advocates of our company
Why this role matters?
As a
Technical
Support Engineer
at Vonage, you will provide first-class support to our rapidly growing strategic customer base, who are integrating our Voice APIs. The ideal candidate will have experience supporting APIs or SDKs, or of software development. You will also be responsible for driving and managing customer-related projects, initiatives and tasks for our strategic accounts, collaborating heavily with Sales and working closely with the rest of the API Group.
IF THIS SOUNDS LIKE YOU, CONTINUE READING BELOW.......
What you will do?
Investigate, troubleshoot, diagnose and resolve technical issues related to our Voice APIs
Communicate effectively (both verbal and written)



with our customers and internal stakeholders
Problem solve, have a natural curiosity and demonstrate the ability to learn rapidly
Capture knowledge, for customers who prefer solving their own issues without having to contact support
What you must have
Bachelor's Degree in Computer Science, or equivalent field
2+ years experience working as a Support Engineer, with Application Programming Interfaces (APIs), or in the telecommunications or SaaS sectors
Voice technologies: e.g.
SIP, VoiceXML, CCXML, WebRTC, Websockets
Voice software: e.g. Asterisk, Freeswitch, Kamailio, Voxeo Prophecy
Experience supporting or integrating APIs and/or SDKs
Any of the following are a plus:
Experience with developer tools and languages (Python, Ruby, Node/Javascript, Java, PHP)
Troubleshooting Applications: e.g. Kibana (Elastic Search)
Linux/Unix operating systems
Experience building and/or troubleshooting iOS, Android

📌 Technical Support Engineer (Cuautitlán Izcalli)
🏢 Vonage Business
📍 Cuautitlán Izcalli